Postage & Handling:

Our postage and handling fee for each order is $6.00

Payment Methods:

We accept payment via the following methods:

PAYPAL

CREDIT CARD: We accept credit card payments through PayPal. There is no need to sign up to PayPal, you can instead enter credit card details as with any other credit card purchase if choose to. We recommend you clear any cookies on your computer before paying via PayPal to avoid any difficulties. To do so, right click "Internet" on your menu bar in an open Internet Explorer page, then "Properties" and select "Delete Cookies". If you are still having trouble, please make contact via telephone so that I can help you with placement of your order. Please note we DO NOT pass on any PayPal fees to customers in any event.

DIRECT DEPOSIT: Orders must be paid for within 48 hours unless alternative arrangements have been made with us prior. Please notify us when you have made your payment. If we have not heard from you within 48 hours we will assume you no longer wish to proceed with your order and will return any items back to stock. All payments must be cleared before any orders are sent out. Please contact us for bank account details. Please contact us with order details and bank account details for use of this method.

Wholesale:

All prices quoted on this website are retail prices. We welcome the opportunity to have our items for sale in selected retail outlets. If you would like to stock Sweet Lilly Designs products please contact us and we would be happy to discuss with you.

Privacy:

At Sweet Lilly Designs we respect your privacy and as such, your personal details will be kept safe and confidential at all times. They will not be disclosed, exchanged or sold unless otherwise required by law and will only be used to process your order.

Pricing:

All pricing is in Australian Dollars (AUD). Pricing may be subject to change at any time at our discretion and without notice.

Refunds & Exchanges:

If for any reason you are not satisfied with your products purchased from Sweet Lilly Designs you can return it within 7 days of the original purchase date.

There will be no refunds available for embroidered products, unless of course there is a definite fault with the item, but no refund for change of mind as these items have been custom made for your individual order.

The customer will be responsible for all costs incurred with regards to postage. If a refund is approved, no postage costs will be refunded and the customer is responsible for the postage costs on return.

All returns must be unused and with tags intact where applicable.

We do not return for change of mind. If an item is faulty or a description is misleading or inaccurate we will gladly accept a return of the item less any discounts applied to the original order.